KeFU

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KeFU
KeFU stay&lounge

880, kirinok-icho, senbonhigashi-agaru, itsutsuji-dori, Kamigyo-ku, Kyoto 602-8476

telephone 075.748.0456

mail info@ke-fu.jp

FAQ

Regarding Reservation and Stay

How can I make a reservation?
You can make a reservation via our website. Click here.
How do I pay the accommodation fee?
You can prepay with a credit card through travel agencies, or pay with cash, credit card or cashless methods at the hostel.
When does cancelation fee start?
Check out cancelling policy below. The day of your booking 100% / 1 day before 80% / 2 days before 50% / 3 days before 30%
What about the accommodation fee of kids?
A The accommodation fee depends on the room. Therefore, the fee does not change.
What time is check-in and check out?
You can check in from 3:00 pm to 10:00 pm and check out from 7:00 am to 11:00 am. We are afraid that we do not accept earlier or later check-in and check-out. Although, we are happy to keep luggages before check-in and after check-out.

Regarding Facilities and Service

Is the hostel open 24 hours?
Yes, it is open 24 hours for the guests. We close the entrance at 10:00 pm, but you can enter with your room key.
Is the hostel non-smoking?
We totally prohibit smoking inside the hostel. However, we have a smoking area in front of the hostel.
How do we get to the hostel?
For your information, please click here.
Is the hostel dormitory?
No. All the rooms are private. If you would like to see room types, please click here.
Is there a toilet and a shower room in the room?
Only Comfort Double Room, Comfort Twin Room and Family Room have toilet and shower room. For other room's guests, please use the shared bathrooms and the shower rooms.
Tell me about the shared facilities.
For Single Room, Twin Room and Double Room's guests, there are shared shower rooms and bathrooms. There are also laundry room, there are refrigerators, induction cookers and shared kitchen.
Is there Wi-Fi?
Yes. There is free Wi-Fi available for the entire building.
Do you have rental computers?
No, we don't.
Can I send my luggage there beforehand?
Yes, you can. Please write your reservation name, day of check in and address on the shipping label, and send it for prepayment.
Do you clean the room everyday when staying more than 2 nights?
We clean the room every 3 days.
What amenities do you have?
We have towels, slippers, shampoo, conditioner, body soap and hand soap for free. We do not have pajamas.
What amenities can I buy?
We sell toothbrush, skincare set, razor at the front desk.
Do you have a cleaning service for clothes?
No we don't. Please use the shared laundromat. We lend an iron if you need.
Is there a parking lot?
No. Please use paid-parking lot nearby.
Is there a rental bike?
Yes. You can use a rental bike from 7:00 am to 10:00 pm. The quantity is limited, so we lend them on a first-come-first-served basis. We will provide information when you use the bike, so please give yourself plenty of time and come to the front desk.
Can I bring my pet animal?
No. We are afraid that we do not accept pet animals in the building.

Regarding Meal

Is breakfast included in the accommodation fee?
No, it is not included. However, you can buy breakfast at the cafe lounge on the 1st floor. (7:00am - 11:00 pm)